Frequently Encountered Issues - Customer FAQ
Orders and Shipping Information
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and
delivery times vary based on location and will be calculated at checkout.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days.
Once shipped, delivery times vary depending on your location. Domestic orders usually arrive within 4-5 business days, while international orders may take 5-7 business days.
How quickly do your couriers deliver and how much does shipping cost?
Our standard shipping is free on all orders over £30. For orders under £30, a flat shipping fee applies. Expedited shipping options are available at checkout for an additional cost. Delivery times depend on your chosen shipping method.
My tracking number says my order has been delivered but Idon’t have it. What should I do?
If your tracking information shows that your order has been
delivered but you haven't received it, please check your reception, concierge, office and neighbours before contacting our customer support team here, quoting your order number. We'll assist you in locating your package or provide a replacement if necessary.
Other FAQ
How do I reset my password?
To reset your password, go to the login page and click on
"Forgotten Password?" Follow the instructions to receive a password reset link via email.
To do so, please click here.
How can I track my order?
Once your order has shipped, you will receive an email confirmation
with a tracking number. Use this number on our website’s “Track Order” page for the latest updates.
To do so, please click here.
How can I contact customer support?
You can reach our customer support team via email at contactmajorflare@gmail.com.
To do so, please click here.
What is your return policy?
You can return items within 30 days of receipt for a full refund or exchange, provided they are in their original condition and packaging. Please visit our returns page for more details.
To do so, please click here.
What payment methods do you accept?
We accept all major payment methods, credit cards, PayPal, Klarna and Apple Pay for online purchases.
Are there any current promotions or discounts?
What materials do you make your items with?
Our jewellery is crafted from high-quality materials, including gold plating, cubic zirconia, special stones, crystal, sterling
silver, and stainless steel. Each piece is designed to be beautiful and durable.
What are the hours of operation?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (local time). Please note our online store is open 24/7.